MEDIA ALERT: (Webinar) Trust over Tools: How to Stop Misinterpreting Consumer Desires to Satisfy Customers
Press Release: January 12, 2021
WHAT: Learn how your financial institution can attract and retain customers as we enter the next generation of banking services in this free webinar presented by EPAM and Finextra.
- How can banks better serve and better target their customers' need for social interaction? Can digital channels and modern conversational interfaces replace and supplement interaction via physical branches?
- Is the traditional banking app's time over? Have digital banking apps under-delivered, and what comes next?
- What role does trust play in deciding to decrease, increase or even repurpose physical branches?
- Is low adoption for neobanking a sign of poor trust or lack of different value propositions in the sector?
- Where should banks be looking to capitalize and deliver the next generation of banking services?
Gary Wright, Head of Research, Finextra [Moderator] Panos Archondakis, Senior Director, Banking and Wealth Management, EPAM
- Carmen Podgurschi, Global Payments, Wells Fargo Treasury Services
Brad Scrivener, President and CEO, Vast Bank
WHY: As the coronavirus has accelerated the financial industry's plans for digitization, banks must understand the role that trust plays in a consumer's decision to stay with or leave their bank and what that means for the future of branches and neobanking.
WHO IS IT FOR:
WHERE: Online - Register Here
Finextra's unique global community consists of over 30,000 FinTech professionals working inside banks and financial institutions, specialist FinTech application and service providers, consulting organizations and mainstream technology providers. The Finextra community actively participates in posting opinions and comments on the evolution of FinTech. In addition, it contributes information and data to Finextra surveys and reports. For more information: Visit www.finextra.com, follow @finextra or contact firstname.lastname@example.org
This press release includes statements which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events that may not prove to be accurate. Factors that could cause actual results to differ materially from those expressed or implied include general economic conditions and the factors discussed in our most recent Annual Report on Form 10-K and other filings with the
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Amber Rasmussen, O: +1-971-337-9648, E: Amber_Rasmussen@epam.com